At Quinlan Voyages, we strive to ensure that you are fully satisfied with every purchase. If for any reason you are not satisfied, our refund and return policy is designed to make the process simple and transparent.
Returns
You may return items within 7 days of receiving your order, provided that the product is unused, in its original packaging, and in the same condition as received. To initiate a return, please contact us at [email protected] with your order details and reason for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days. Refunds will be issued in the original form of payment, where applicable.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or customized nature. These items will be clearly marked as non-returnable on the product page.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected] with photos and order details. We will arrange for a replacement or refund as quickly as possible.
Exchange Policy
Exchanges are accepted within 7 days of delivery for products of equal value, subject to stock availability.
Contact Us
For all return or refund requests, please reach out to our support team at:
Email: [email protected]